实习僧_校园招_汤森路透(中国)校园招聘

汤森路透校园

企业介绍: 

汤森路透集团是由加拿大汤姆森集团和英国路透集团合并成立的全球领先的商务和专业智能信息提供商。主要为专业企业、金融机构和消费者提供财经信息服务及智能信息及解决方案。同时公司旗下拥有全球专业性新闻机构——路透社。汤森路透约有6万名员工,分布在全球100多个国家。公司总部位于纽约,现已在多伦多和纽约证券交易所上市交易(代码:TRI)

在招职位: 

  

Associate Content Analyst(助理内容分析师)

职位要求:

本科及以上应届毕业生

英语专四及以上或同等水平/非语言类专业六级即可

或日语一级或韩语六级水平

了解金融市场、会计知识者优先

那就赶快来应聘我们汤森路透的内容分析师吧!

你的同事技能满级,提供亚洲各市场准确、完整、及时的金融数据。

来到汤森路透,你将体验舒适的工作环境,全球化的工作氛围,良好的薪酬和假机制。我们准备好了,你呢?

 

D&A Customer Support Executive-Cantonese(客户支持)

•Provide industry-leading Data & Application support for customers in Mainland China and Taiwan using Thomson Reuters applications and products

•Work closely with other local and overseas teams to provide exceeded and seamless customer experience

•Log and classify all queries, requests and actions accurately

•Track resolution progress and proactively provide updates to customers until issue resolved.

•Identify and escalate problems affecting both multiple customers and single users to speed up resolution progress. This would include escalations to all relevant stakeholders, including Team Manager, sales, technology or any appropriate resolver group.

•Recognize and escalate recurring problems, inferior processes or outdated procedures.

•Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.

•Strive to improve customer experience

•Accept additional projects or areas of responsibility that will improve the team’s performance.

Qualification:

•Language skills: fluent English and Mandarin both in writing and speaking, native Cantonese speaker

•Professional experience in either the Financial Markets or in a Customer Service role

•Financial Markets knowledge or aptitude for quick learning

•Logical approach to problem solving and analytical thinking

•Excellent service skills including active listening alongside focusing, and fully understanding our customer's needs

•Proven team player, excellent communication and interpersonal skills

•Self-motivated, proactive and driven

•Good time management and organizational skills in order to prioritize workload and demands

•Demonstrates urgency,energy and enthusiasm, ability to work under pressure

•Adapts quickly to a changing environment

•The ability to learn and become experts in Thomson Reuters’ products and develop a sound understanding of the financial markets they serve.

•Excellent IT skills and good knowledge of Windows applications, including Excel and Word

•Experience in a customer service or contact center environment preferred. Previous experience in the financial industry desirable.

 

Technical Customer Support Executive-Cantonese

Major Areas of Accountability:

•Provide industry-leading content and product functionality support for Trading, Datafeed and FX Cantonese customers using Thomson Reuters applications and products

•Work closely with other local and overseas teams to provide exceeded and seamless customer experience

•Log and classify all queries, requests and actions accurately. Track resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.

•Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the Team Manager and other support, sales, technology or resolver groups as appropriate.

•Recognize and escalate recurring problems, inferior processes or outdated procedures.

•Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.

•Strive to improve customer experience

Qualifications:

•Business level English and Cantonese language requirement.

•Good written and verbal communication skills (English & Cantonese)

•Professional experience in either the Financial Markets or in a Customer Service role

•Financial Markets knowledge, a good understanding of the key trends impacting markets within the market sectors.

•Logical approach to problem solving and analytical thinking

•Excellent Service skills including active listening alongside focusing, and fully understanding our customer's needs

•A great team player who can build effective workign relationship, positive attitude towards work

•Ability to learn and possess growth mindset

 

Order Management Specialist

职责描述:

As part of our expansion within Enterprise Business Operations – Order-To-Cash (EBO-OTC), we are building an Order Management Specialist (OMS) team composed of highly skilled individuals with order management / order-to-cash experience preferably with 1-2 years of related work background.

任职要求:

• Graduate/post-graduate in related field such as Commerce or Accounting

• Should be flexible working in any shift

• Has great focus for accuracy, completeness and value-add for assigned tasks which leads to providing an excellent customer experience

• Ability to prioritize and has attention to details

• High aptitude for learning and champions effective collaboration

• Deadline-oriented and ability to multi-task

• Should possess excellent written and verbal communication skills

• Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation skills

 

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